Have a question?
We've answered the questions we hear most often, grouped by topic. If you can't find what you're looking for, give our friendly reception team a call. We're always happy to help.
Booking & appointments
Booking & appointments
Referrals, cancellations, and the practical bits of getting in to see us.
Do I need a referral to see an osteopath?
How do I book?
Can I choose my osteopath?
Can I book online?
What if I'm running late?
How do cancellations work?
Your first visit
Your first visit
What happens on the day, what to wear, and what to expect afterwards.
What can I expect from my first visit?
Will I need to undress?
How long are appointments?
What should I wear?
Is it normal to feel sore after treatment?
How many treatments will I need?
Can I bring someone with me?
What should I do after treatment?
Will I get exercises or self-care advice?
Want more detail? Read our complete first-visit guide →
Fees & ACC
Fees & ACC
What appointments cost, how to pay, health insurance, and ACC for injuries. Reception confirms the current rate at booking.
Do you accept ACC?
Can you lodge my ACC claim for me?
What are your fees?
Can I claim through my health insurance?
Do you take EFTPOS or credit?
Is a first appointment more expensive?
Do I have to pay anything if I'm on ACC?
Injured in an accident? Read our ACC guide →
Osteopathy
Osteopathy
What an osteopath does, whether it is safe, and how it compares to other care.
What is an osteopath?
What conditions do you treat?
Is Osteopathy safe?
Can babies, children and pregnant women be treated?
What's the difference between Osteopathy, physiotherapy, and chiropractic?
Does Osteopathy hurt?
What qualifications does an osteopath have in New Zealand?
Want the full picture? Learn more about Osteopathy →
Still have a question
Didn't find your answer?
Reception is happy to help. Call or email and we will get back to you, usually within one business day.
More answers
Looking for something specific?
Every condition and care page has its own FAQs, with answers specific to that issue or stage. For something like back pain, sciatica, pregnancy, or sport, you will usually find more there.
Conditions
FAQs by condition
Back pain, neck pain, sciatica, headaches, sports injuries, workplace strain, and more, each with answers tailored to that issue.
Browse conditionsWho we help
FAQs by life stage
Pregnancy, babies and children, office workers, tradies, sport, and seniors, with answers tailored to each stage of life.
Browse care areas